Terms of service
Customers of our store are subject to our Terms of Service, including agreement to pricing, booking terms, non-refundable treatment and coaching policies, product purchase conditions, cancellation and rescheduling requirements (minimum 24 hours’ notice), and compliance with treatment suitability, consent, and aftercare guidance. Services and products are also subject to applicable UK consumer law.
Communication & SMS Policy
By providing your contact details, you agree to be contacted by Ed Harbourne (MaleAestheticsPT) via phone, email, and SMS for purposes including appointment confirmations, reminders, follow-ups, and service-related updates.
Where you have provided explicit consent, we may also send occasional promotional messages, offers, and updates.
Message frequency will vary depending on your interaction with us. We aim to keep all communication relevant and not excessive.
You can opt out of receiving marketing communications at any time by:
Following the unsubscribe instructions in messages
Replying STOP to SMS messages
Contacting us directly
Please note that opting out of marketing communications will not affect essential service messages relating to your bookings or treatments.
SMS reminders are provided as a courtesy. Please note that not receiving a reminder does not exempt you from attending your scheduled appointment or from our cancellation policy.
Standard message and data rates may apply depending on your network provider. We are not responsible for delayed or undelivered messages due to factors outside of our control.
Refund Policy
Non-Refund Policy – Designed to Protect Your Experience
At Ed Harbourne, our goal is to provide you with exceptional treatments, products, and coaching that deliver real results. To ensure clarity and a seamless experience for all our clients, please read our policy carefully before booking or purchasing.
Microneedling Treatments
Once your appointment is booked and confirmed, treatments are non-refundable.
We understand that life happens—appointments can be rescheduled with at least 24hrs hours / one (1) days notice. Missed or late cancellations may result in the treatment being considered used.
This policy ensures that we can maintain the highest quality of care and availability for all clients.
Skin Boosters & Vitamin B12 Injections
Due to the nature of injectable treatments, all skin booster and Vitamin B12 injection appointments are non-refundable once booked and confirmed.
Because products may be prepared, allocated, or ordered specifically for your appointment, cancellations made with less than 24 hours / one (1) day’s notice, missed appointments, or failure to attend may result in the treatment being considered used.
Appointments may be rescheduled with at least 24 hours’ notice.
For safety, injectable products that have been opened, prepared, or designated for treatment cannot be refunded.
This policy supports treatment safety, clinical standards, and appointment availability for all clients Skin Boosters & Vitamin B12 Injections.
Products
All products purchased are non-refundable.
If a product is damaged or faulty on arrival, please contact us immediately with photographic evidence, and we will arrange a replacement or resolution.
This helps us maintain safety, hygiene, and quality for everyone.
Coaching Sessions
Coaching sessions, including package sessions, are non-refundable.
Sessions can be rescheduled with at least 24hrs hours / one (1) days notice. Missed sessions without notice will be considered used.
This allows us to dedicate time and resources to your transformation without interruption.
Our Commitment to UK Law
We follow UK consumer law and will provide refunds where legally required, for example, for faulty products or services not delivered as described.
Treatment Packages
Package Validity
All MAPT treatment packages are valid for 10 months from the date of purchase, unless otherwise stated at the time of purchase. Treatments should be completed within the recommended treatment schedule to support the intended results. Extensions may be considered by MAPT in exceptional circumstances.
Appointments & Cancellation
A minimum of 24 hours' notice is required to cancel or reschedule an appointment. Appointments cancelled with less than 24 hours' notice, or missed appointments, may result in the relevant treatment being deducted from the package. MAPT may exercise discretion in genuine exceptional circumstances.
Early Cancellation & Refunds
If you choose to end your package before completing all treatments, any applicable refund will be calculated based on the standard individual treatment prices applicable at the time of purchase, rather than the discounted package price. The value of any products, treatments or additional services already provided as part of the package will also be taken into account. Any remaining balance will be considered for refund in accordance with applicable UK consumer law.
Treatment Suitability
All treatments remain subject to consultation and suitability assessment. MAPT reserves the right to postpone, modify or decline a treatment where it is considered unsuitable or unsafe due to a client's medical history, medication, skin condition or other relevant circumstances.
Results & Aftercare
Individual results vary and no specific clinical or aesthetic outcome can be guaranteed. Treatment outcomes may be influenced by individual factors, adherence to recommended aftercare, homecare and lifestyle. Clients are responsible for following the aftercare and skincare guidance provided by MAPT.
Package Ownership
Treatment packages are purchased for the named client and are non-transferable, unless otherwise agreed by MAPT in exceptional circumstances.
Payment Plans
Where a payment plan is offered, the payment schedule represents a way of spreading the cost of the full package price and does not constitute separate purchases of individual treatments. Any cancellation or refund will be assessed in accordance with the Early Cancellation & Refunds section above.
Included Products
Where skincare or other products are included within a package, these will be specified in the client's treatment plan or purchase confirmation. Products already supplied may be taken into account when calculating any refund following early cancellation. MAPT may substitute an unavailable product with an alternative of comparable purpose and value.
Statutory Rights
Nothing in these terms is intended to exclude or restrict any rights you have under applicable UK consumer law.
Gift Certificates
Validity
MAPT Gift Certificates are valid for 12 months from the date of purchase, unless otherwise stated on the certificate. The expiry date will be confirmed at the time of purchase.
Use & Redemption
Gift Certificates can be redeemed against eligible MAPT treatments or services specified by MAPT. The certificate must be presented or referenced when booking/redeeming the gift.
Non-Transferable & Cash Value
Gift Certificates cannot normally be exchanged for cash, resold, or transferred for monetary value. They cannot be used to purchase another gift certificate.
Partial Redemption
Where the value of the Gift Certificate exceeds the value of the treatment or service purchased, the remaining balance may be retained for future use before the original expiry date, subject to MAPT's terms.
Additional Payment
If the chosen treatment or service exceeds the value of the Gift Certificate, the recipient may pay the remaining balance at the applicable MAPT price.
Refunds
Gift Certificates are not refundable once purchased, except where required by applicable UK consumer law.
Promotions & Discounts
Gift Certificates cannot normally be combined with other promotional offers, discounts or package pricing unless explicitly stated by MAPT.
Lost or Misused Certificates
MAPT cannot be held responsible for Gift Certificates that are lost, stolen or used without the purchaser's or recipient's authorisation. MAPT may require sufficient information to verify the certificate before redemption.
Treatment Suitability
Gift Certificates do not guarantee eligibility for a particular treatment. All treatments remain subject to MAPT's consultation and suitability assessment. Where a treatment is not suitable, MAPT will discuss an appropriate alternative where possible.
Your Acknowledgment
By booking a treatment, purchasing a product, or scheduling a coaching session, you confirm that you have read and agree to this policy.
Our policies are designed to protect your experience and ensure the best possible results for every client.
Contact Us If you have any questions about this policy, please contact us at hi@mapt.uk.
Always happy to clarify.